995bd Privacy Policy — Your Information
How We Keep Your Data Safe

Welcome to 995bd's Privacy Policy. This document explains what personal information we collect when you use the 995bd website and mobile app, how we store it, and the purposes for which it is used. This Privacy Policy applies to all users of 995bd's services.

By using our services, you are considered to have accepted the terms of this Privacy Policy. We encourage you to read this document carefully before opening an account. If you have any questions, our 24/7 support team is always ready to help.

995bd is an internationally licensed gaming platform and we comply with international data protection regulations, including the GDPR (General Data Protection Regulation). For users in Bangladesh, we also adhere to applicable local laws and regulations.

995bd collects information from you in two main ways: what you provide directly, and what is gathered automatically while you use our services. In line with our Privacy Policy, we only collect information that is strictly necessary to deliver those services.

We never collect unnecessary sensitive data such as religious identity, political views, or medical history. 995bd does not collect any information from minors (under 18), and account registration is not permitted for them.

995bd collects information through several methods. Our Privacy Policy gives you full transparency on each of these:

• Direct Registration: Information you provide when creating an account — name, email, mobile number, and so on.
• KYC Process: A copy of your national ID or passport for identity verification.
• Transaction Records: Payment details automatically saved during deposits and withdrawals.
• Cookies & Tracking: Cookies are used to understand website usage habits (see Section 5 for details).
• Device Data: Your device's operating system, browser version, and IP address are logged automatically.
• Customer Support: When you contact our support team, a record of that conversation is kept.

995bd uses your information only for specific, lawful purposes. Under our Privacy Policy, your personal data may be used for the following reasons:

• Account Management: To create and manage your account and ensure necessary updates are made.
• Service Improvement: To personalize your gaming experience and provide better service.
• Transaction Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud, money laundering, and cyberattacks.
• Legal Compliance: To meet the requirements of licensing authorities and government regulators.
• Responsible Gaming: To identify problematic gaming behavior and provide the necessary support.
• Relevant Communications: To send you relevant offers and notifications based on your preferences (where you have given consent).

995bd's website and app use cookies and similar tracking technologies. This Privacy Policy transparently explains the types of cookies in use:

• Essential Cookies: These are essential for keeping your login session active and maintaining core services. These cookies cannot be disabled.
• Functional Cookies: Remembers your language preference, game settings, and other personalization choices.
• Analytics Cookies: To understand which parts of the platform are used most. This helps us improve our services.
• Security Cookies: To detect multiple devices accessing the same account or identify suspicious access attempts.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent 995bd from functioning properly.

A core principle of 995bd's Privacy Policy is that your information is never sold to third parties. However, limited data may be shared in the following circumstances to facilitate our services:

• Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the financial information necessary to process transactions.
• KYC Partners: Trusted third-party service providers are used for identity verification, and they adhere to the same standard of privacy policy.
• Legal Authorities: Disclosure of information is mandatory upon a valid court order or request from a regulatory authority.
• Game Providers: Game software providers may receive minimal data necessary to ensure games function properly.

995bd protects your information using industry-leading technology and processes. Our Privacy Policy is built around this security framework:

• 256-Bit SSL Encryption: All data transfers on the website and app are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Regular Security Audits: Regular testing conducted by external cybersecurity experts.
• Firewall & DDoS Protection: Robust server-level defense mechanisms.
• Restricted Access: Only authorized personnel can access the required data.
• Incident Response Plan: In the event of a data breach, affected users will be notified within 72 hours.

Our servers are housed in ISO 27001-certified data centers and continuously monitored. That said, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

995bd's Privacy Policy gives you full control over your data. Under GDPR and applicable law, you have the following rights:

Our Privacy Policy clearly outlines how long 995bd retains your information. Different retention periods apply depending on the type of data:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (as required by law).
• Transaction Details: Retention of up to 7 years is mandatory under anti-money laundering laws.
• KYC Documents: 5–7 years, as required by regulatory obligations.
• Support Conversations: Up to 3 years after the issue is resolved.
• Cookie Data: 30 days to 2 years, depending on the data type.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is securely destroyed or fully anonymized so you can no longer be identified in any way.

995bd reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified at least 30 days in advance by email or in-app notification. For minor changes, the updated date on this page will be revised accordingly.

Continued use of our services after an updated Privacy Policy takes effect constitutes your acceptance of the new policy. If you do not agree to the changes, you may request to close your account.